Abuse and Policy Violations

If you have any questions about our policies, please contact the Abuse department at abuse@1-choice.com

Complaints Procedures

The Abuse Team investigates all complaints about the sites we host. In order for an unsolicited e-mail or newsgroup abuse complaint to be considered, however, it must have the full header information for verification purposes.

We are currently operating under a "three strikes" procedure in which we warn, suspend, then delete accounts which violate our policy.

It is very important to remember that often times unsolicited e-mailings forge header information and innocent domains are caught in the angry crossfire that follows. Please remember that just because a domain name we host may show up in several unsolicited e-mailings they do not necessarily have anything to do with them.

Allegations of trademark/copyright infringement and intellectual property disputes are handled under another policy. Domains found to have engaged in "mailbombing" or other serious or damaging breaches of policy can be suspended or deleted with no warning.

Policy Violations and Refunds

Any customer who has been suspended for a violation of our policy will no longer be eligible for the 30 day money back guarantee. Our 99.9% uptime guarantee would still be in effect, although the time spent in suspension would be considered uptime.

Main Policy Page